BIOAGE makes every effort to ensure customer orders are shipped in a timely fashion. Orders placed online before 11:00 AM Eastern Time usually ship the same day, provided the product ordered is in stock and payment has been received, or by the next business day if your order is received after this time or received on Saturday, Sunday or any major holiday for which the office is closed.

However, there may be times when the product you have ordered is out of stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out of stock and unavailable for immediate shipment (including when they become available and consequently shipped). You may cancel your order at any time prior to shipping. We will ship your product as it becomes available.



Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BIOAGE reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

We accept money orders, cashier’s checks, personal checks, and company checks in Canadian Dollars only. For payment with checks or money order, please contact our customer services to obtain a correct check total amount including the cost for shipping. In Canada please mail your check with contact information and detailed order information to:

P.O. Box 20001
Pine Center P.O.
Thorold, ON L2V 5B3

Orders are processed upon successful receipt of payment. We cannot guarantee the availability of a product by the time payment is received. We will charge a $25 fee on all returned checks.



Prices and promotions are subject to change without notice. In the event a product is listed at an incorrect price due to typographical error, BIOAGE reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BIOAGE reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BIOAGE will immediately issue a credit to your credit card account in the amount of the incorrect price.

*Terms and conditions are subject to change without notice.

DISCLAIMER – By ordering from BIOAGE you are stating that you agree to the above.