Our Guarantee
We are so sure that you will love our BIOSUPERFOOD and/or BIOPREPARATION formulas that we offer a 30-day no questions asked money back guarantee for your first order.
Within 30 days: Our guarantee applies to your FIRST order if the request is made within 30 days after delivery. We will refund all unopened bottles and only one opened bottle from your FIRST order. All bottles must be returned including the opened bottle.
Within 30 to 90 days: At our discretion, a refund may be issued for unopened bottles if the request is made within 30 to 90 days from the date of delivery. We reserve the right to charge up to 25% re-stocking fee in these instances.
After 90 days: BIOAGE will not accept returns after 90 days from the date of delivery.
In all cases of return, exchange and/or refund, call BIOAGE at 877-288-9116 to obtain RMA and instructions.
For instructions in cases of return and exchange, scroll next to Returns.
Returns
Customer is responsible for the return shipping cost unless otherwise agreed, and for the safe return of items to BIOAGE. We cannot be responsible for items that do not reach our warehouse, or for any items not accompanied by RMA approval and identifying information (customer name, order number, phone number, etc.)
We recommend using the original shipping packaging when possible, or another sturdy box or padded envelope. Improperly packaged bottles damaged enroute to us will not be eligible for refund.
Returns should be sent via Canada Post with tracking information, and that tracking information is to be provided in writing to BIOAGE upon sending.
All merchandise returns must be preapproved by calling our office at 877-288-9116 to obtain an RMA approval. Shipping and handling charges are non-refundable.
Returns should be sent to:
BIOAGE CANADA
P.O. Box 20001
Pine Center P.O.
Thorold, ON L2V 5B3
Shipping
All purchases from BIOAGE are made pursuant to a shipment contract with the postal service or other freight carrier. As a result, risk of loss for items purchased from this site pass to you upon our delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments although we will assist in this when/as feasible.
BIOAGE does not offer refunds if the product is lost, stolen or damaged by Canada Post, or other carrier.
We recommend purchasing our low-cost Addon shipment protection at purchase time – especially on orders over $100 value. This nominal Shipment Protection charge is offered through a third-party insurer for the entire amount of product ordered. The Signature Required option is also available for your added protection, should this be desired.
Orders are generally shipped Monday through Friday via the postal service (Canada Post) on the same or next business day once received by us, except for Federal holidays. Orders received by 11:00 AM Eastern Time, Monday through Friday, may qualify for same-day shipping when feasible. Normal delivery is within 2-10 business days, depending on location and/or other factors. BIOAGE is not responsible for delays once the order is handed over to the Post Office or other carrier. Expedited UPS shipping is available for purchase at the time of order. NOTE: BIOAGE does not offer UPS delivery on Saturdays or weekends.
Since mid-2020, Canada Post (CPS), United States Postal Services (USPS), as well as UPS, FedEx and other freight carriers have been experiencing some serious issues, due in part to COVID-19 and a dramatic increase in the volume of packages. More packages than ever are delayed, have arrived damaged with missing items or no contents*, or are never turning up at all. Additionally, there have been cases of USPS tracking showing Delivered status, but the intended recipient has not received the order due to theft or other circumstances. While postal service has improved somewhat since mid-2021, we continue to have some isolated instances such as these with customer orders. BIOAGE assumes no responsibility for the delivery of any product once it is picked up by Canada Post Service or other Freight Carrier.
Privacy and Security
BIOAGE ensures standard security measures to keep your personal information private and secure. Our online store uses SSL encryption; all transactions have a 256-bit or higher encryption for maximum security. Our store is PCI compliant for security and payment card processors. This is the vital result of applying the information security best practices in the Payment Card Industry Data Security Standard (PCI/DSS).
When purchasing from our website, you will be asked to provide your name, email address, credit card information, address, phone number, and password. This information is used to process orders, to keep you updated on your orders and to personalize your shopping experience. To keep you informed about the latest in health news and research as well as current product special offers, we may notify you in the form of newsletters concerning current promotions, specials and new additions to product information or our product line. You may opt out from receiving our email newsletters by following the unsubscribe instructions in any email you receive from us.
BIOAGE will never use your phone number to solicit your business. Your credit card information, name, address, and other personal information will never be sold or shared in any way. Our secure servers protect your information using advanced encryption techniques and firewall technology.
We cannot and do not guarantee or warrant that files available for downloading through this website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Each user is responsible for implementing sufficient procedures and checkpoints to satisfy his or her requirements for accuracy of data input and output, and for maintaining a means external to this website for the reconstruction of any lost data. BIOAGE does not assume any responsibility or risk for your use of this website.
IN NO EVENT SHALL BIOAGE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. A USER’S SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE.
Copyrights
This site may contain links to other sites on the internet that are owned and operated by third parties. In linking to these sites from this site, you acknowledge that BIOAGE is not responsible for the operation of or content located on or through any such site.
Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of BIOAGE Inc., Copyright © 2022, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site, or placing an order on this site, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without BIOAGE’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Materials copyrighted and/or reproduced may only be reprinted for personal use only. Permission to save, reprint or electronically reproduce any document in part or in its entirety for any other reason is expressly prohibited, unless prior written consent is obtained from BIOAGE and the respective copyright holder(s).
Disclaimer
The information on this site is for educational purposes only. This site does not sell medicine or supplements that are intended to diagnose, treat, cure or prevent any disease or condition. The information on this website is not a suitable substitute for a consultation with your physician or health care professional. The information provided herein is a service and should only be viewed as opinion. No conclusions on one’s condition should be drawn without medical evaluation by an appropriately licensed physician or healthcare professional. The advice on this site is neither intended as, nor appropriate as a substitute for professional care or medical consultations. The information contained herein has been obtained from sources deemed ethical and reliable but is not guaranteed as to accuracy or completeness. It is strictly a resource to assist consumers in making an informed decision regarding their health management. If you have or suspect that you may have a health problem, please consult your health care provider.
THE INFORMATION CONTAINED IN THIS SERVICE IS NOT INTENDED NOR IMPLIED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROFESSIONAL PRIOR TO STARTING ANY NEW TREATMENT OR WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE FOR MEDICAL DIAGNOSIS OR TREATMENT.
The Food and Drug Administration and/or Health Canada has not evaluated any health-related statements that may appear on this site. The products presented on this site are not intended to diagnose, treat, cure or prevent any disease.
ANY USE OF THIS SITE CONSTITUTES YOUR AGREEMENT TO THESE POLICIES.
