All return of merchandise must be pre-approved by calling our office at 877-288-9116 to obtain a RMA approval.

For refunds, please refer to our Refund page.

You will be responsible for the return shipping cost unless otherwise agreed.

You are responsible for ensuring safe return to BIOAGE, and for providing a Canada Post carrier tracking number for returned merchandise.

We cannot be responsible for items that never reach our warehouse, or do not include customer information.

Return using the original packaging (recommended) or a sturdy box to ensure your return is not damaged in transit.

Include your original receipt or your name, and telephone number in the package.

We cannot refund lost or unreturned bottles.

NOTE: This return policy applies to retail customers. Resellers please refer to our Reseller policy regarding returns.

Please ship your return via Canada Post to:

P.O. Box 20001
Pine Center P.O.
Thorold, ON L2V 5B3

DISCLAIMER – By ordering from BIOAGE you are stating that you agree to the above.